PRIVACY POLICY
Twinstone Watches Privacy Policy
Last Updated: August 29, 2026
Twinstone Watches is operated by Twinstone Solutions LLC, a Florida limited liability company.
We respect your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit TwinstoneWatches.com, make a purchase, contact us, or otherwise interact with Twinstone Watches.
Information We Collect
We may collect information you provide directly to us, including:
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Name
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Email address
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Telephone number
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Billing address
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Shipping address
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Order and purchase information
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Communications you send to us
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Information submitted through forms or email
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Information provided in connection with returns, warranty claims, or customer-service requests
Our website may also automatically collect certain technical information. This may include your IP address, browser type, device information, approximate location, pages visited, and information about how you interact with the website.
Payment Information
Payments are processed through payment providers integrated with our Wix storefront.
Payment processors may collect information needed to complete your transaction. This can include payment-card and billing information.
Twinstone Watches does not generally receive or store your complete payment-card number.
How We Use Your Information
We may use your information to:
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Process and fulfill orders
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Ship purchases
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Send order and shipping updates
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Process payments and refunds
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Handle returns and warranty claims
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Respond to questions and customer-service requests
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Prevent fraud or misuse of our website
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Maintain business and tax records
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Improve our website and customer experience
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Send marketing emails when you have subscribed or otherwise permitted us to do so
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Comply with applicable legal and regulatory requirements
Wix and Other Service Providers
TwinstoneWatches.com is hosted on the Wix.com platform. Wix provides the website, online store, and related technology used to operate our storefront.
Information collected through the website may be processed or stored through Wix and other service providers that help us operate the business.
These providers may include payment processors, shipping providers, email services, analytics providers, and other companies needed to process or fulfill an order.
Wix explains that information collected by Wix websites may be stored through its systems and applications.
Sharing of Personal Information
We may share personal information when reasonably necessary to operate our business.
For example, information may be provided to:
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Payment processors
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Shipping carriers
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Website and hosting providers
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Email and communication providers
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Accounting or tax professionals
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Fraud-prevention or security services
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Government authorities when legally required
We do not sell customer personal information for monetary compensation.
We may disclose information when required by law or when reasonably necessary to protect Twinstone Watches, our customers, or others.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies.
Cookies help websites operate correctly. They may also remember preferences, maintain shopping-cart functionality, improve security, and provide website analytics.
Some Wix cookies are necessary for the website and online store to function. Other cookies may be used for analytics or other optional features. Wix recommends informing visitors about these technologies and provides tools that allow sites to obtain consent for non-essential cookies where required.
You may also control cookies through your browser settings or through any cookie-consent controls available on our website.
Email Communications
If you subscribe to our mailing list, we may send you information about Twinstone watches, product releases, availability, or other company news.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.
Transactional communications are different. We may still send emails necessary to process an order, shipment, refund, warranty claim, or other customer-service matter.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy.
Certain records may be retained longer when needed for accounting, tax, warranty, fraud-prevention, legal, or regulatory purposes.
Protecting Your Information
We take reasonable measures to protect the personal information entrusted to us.
However, no website, electronic transmission, or electronic storage system can be guaranteed to be completely secure.
Your Privacy Choices
Depending on where you live, applicable law may give you certain rights regarding your personal information.
These rights may include requesting access to your information, requesting correction of inaccurate information, requesting deletion of certain information, or withdrawing consent for certain uses.
To make a privacy-related request, contact:
We may need to verify your identity before completing certain requests.
Wix also provides tools that allow website owners to access or delete visitor data when required by applicable privacy laws.
Children's Privacy
Twinstone Watches is not directed toward children under 13.
We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.
Third-Party Websites
Our website may contain links to third-party websites or services.
Twinstone Watches is not responsible for the privacy practices, security, or content of third-party websites. We encourage visitors to review the privacy policies of those services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updated policy will be posted on this website with a revised Last Updated date.
Contact Us
Questions or requests regarding this Privacy Policy or your personal information may be sent to:
Twinstone Watches
Operated by Twinstone Solutions LLC
Email: Info@TwinstoneSolutions.com